Support
Contact us
We usually reply within 2 business days, and as fast as we can in December. Please include the e-mail you sign in with, your iPhone model and what happened. Never send us your password.
Operator: NEMOSERVIS Praha s.r.o., Company ID 26122375, Czech Republic.
FAQ
How do I connect a Ježíšek with a family member?
Ježíšek opens Moji hodní (My good ones) → Spravovat (Manage), enters the family member's e-mail and sends an invitation. The family member sees a golden invitation on the main screen and taps Přijmout (Accept). A Ježíšek can also create an account directly for a child without a phone.
Ježíšek can't see my letter
Ježíšek sees only sent letters, and only from people who accepted the invitation. Make sure the letter isn't a draft and that the invitation was accepted.
Can I edit a letter after sending it?
Yes, until any Ježíšek reads it. Then the letter is locked. You can see who has read it.
Can kids see which gifts were reserved?
No. The server never sends reservation data to the letter author. When a child has an account on the same phone, switching back to the Ježíšek account requires Face ID or the device passcode.
I forgot my password
E-mail us from the address you registered with and we'll help you reset it.
How do I delete my account and data?
E-mail us from the address you registered with and ask for deletion. Within 30 days (usually right away) we delete the account and all letters, wishes, images, invitations and reservations. This cannot be undone. See the Privacy Policy.
How much does it cost?
Nothing. The app is free, with no ads and no in-app purchases.
